At Ariàd, we want your shopping experience to feel effortless.
Below, you’ll find answers to the most common questions.
If something remains unclear, our customer care team is ready to assist you at info@ariadmaison.com
Frequently Asked Questions
1. What payment methods do you accept?
We currently accept payments via credit/debit cards (Visa, Mastercard) and PayPal. All transactions are processed securely.
2. How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery times vary depending on your location:
- Greece: 2–4 business days
- EU countries: 4–7 business days
- International: 7–14 business days
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs are calculated at checkout depending on your location.
5. What is your return policy?
You may return any unworn, unused item within 14 days of delivery. Items must be returned in their original condition and packaging. Please note that shipping costs for returns are the responsibility of the customer, unless the item is faulty.
6. How do I start a return?
To request a return, please contact us at info@ariadmaison.com with your order number and reason for return. Our team will guide you through the process.
7. Are returns free?
Return shipping costs are covered by the customer. However, if you received a damaged or incorrect item, we will take full responsibility for the return shipping.
8. Can I exchange an item?
We do not currently offer direct exchanges. To change an item, please return it for a refund and place a new order.
9. Who can I contact for further questions?
You can always reach us at info@ariadmaison.com and we’ll be happy to assist you.